Privacy

Privacy Notice

What I collect about you, why, who else sees it, and how long I keep it.

Who I am

Positive Paws Dog Training is run by me, Julia Lange, as a sole trader in Lyde Green, Bristol. I'm responsible for the personal information you give me.

If you have any questions about your information, email positivepawsbristol@outlook.com or call or WhatsApp me on 07492 946644.

What I collect

Your contact details: your name, email address and mobile number
About your dog: their name, breed, date of birth, vaccinations, and anything you tell me about their behaviour and history
About your home and family: for 1-2-1 sessions, your address and anything you share about your household that helps me understand your dog
Your answers and choices: whether you'd like emails from me, whether I can use photos and videos of your dog, and how you heard about me
Payment records: what you paid and when. Card details are handled by Stripe, and I never see or store them
Photos and videos taken during training, as described in my Terms

Why I use it

To run your booking and your training. I need your details to take your booking, contact you about classes and sessions, and give you advice that fits your dog. This is necessary for our contract.
To send you training tips and news, only if you've said yes. You can unsubscribe from any email at any time. This is based on your consent.
To use photos and videos of your dog on social media and this website, only if you've agreed. Tell me any time if you'd rather I didn't. This is based on your consent.
To keep business and tax records, because the law requires it.
To understand how people find me, using your optional answer to "How did you hear about us?". This is in my legitimate interest in running the business.

Who else sees it

I never sell your information or pass it to anyone for their own marketing. I use a small number of services to run the business, and each only gets what it needs to do its job:

Stripe takes card payments
Cloudflare hosts this website, stores puppy class bookings and runs the robot check on the booking form
Resend sends booking confirmation emails
Mailchimp sends my newsletter, if you've signed up
Cal.com takes 1-2-1 bookings
Jotform runs some of my sign-up and booking forms
Discord hosts our online community, if you join it
WhatsApp, if you choose to message me there

Some of these companies are based in the USA, so your information may be stored outside the UK. Each of them provides the legal safeguards UK data protection law requires for this.

How long I keep it

Booking and payment records: six years, for tax purposes
Training notes about you and your dog: two years after your last session, so I can pick up where we left off if you come back
Your email address for newsletters: until you unsubscribe
Photos and videos: until you ask me to stop using them

Your rights

You can ask me to:

See a copy of the information I hold about you
Correct anything that's wrong
Delete your information, unless I have to keep it by law
Stop using it, or limit how I use it
Give you your information in a form you can take elsewhere

Where you've given consent, for emails or photos, you can withdraw it at any time. Just email or message me. I'll reply within one month.

If you're unhappy with how I've handled your information, please talk to me first. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.

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