Terms & Conditions — Positive Paws Dog Training

These terms are for clients of Positive Paws Dog Training, covering dog training classes, 1-2-1 training and behaviour advice sessions. They exist in the interest of safety, responsibility and the welfare of everyone involved.

I may update these terms from time to time, for example to reflect a change in the law or in how I run classes and sessions. Any changes apply to bookings made after the update. Your booking is covered by the terms that were in place when you made it.

Payments and cancellations

Payment in full is taken at the time of booking. Apart from your 14-day right to cancel below, refunds are only given in exceptional circumstances.

Your 14-day right to cancel

When you book online, the law gives you 14 days from the day you book to change your mind and get a full refund. Just message or email me within those 14 days.

Once the 14 days have passed, the cancellation terms below apply.

Classes

If you are unable to attend a class it will still run in your absence, as I may not be able to re-allocate your place to another paying client. For this reason, once payment has been made, no credit or refund is offered for classes you do not attend.

1-2-1 sessions and behaviour consultations

Cancellations require at least 48 hours' notice, and no refunds are given
The session may be re-booked for a future date at my discretion, as long as the 48 hour cancellation window has been adhered to
Cancellations with less than 48 hours' notice require full payment, even if the session cannot be re-booked

In the unlikely event that I cancel a class or private session, I'll arrange a catch-up session. If a catch-up doesn't suit you, I'll refund you for the session I cancelled.

Health

All dogs must be up to date with their vaccinations for distemper, hepatitis, leptospirosis, parvo virus and parvo influenza. I may ask you for proof that your dog's vaccinations are current
Dogs should also be up to date with anti-flea and anti-wormer treatments
If your dog is ill, please do not bring them to a class or private session, and let me know as soon as possible. This includes bitches in season

Puppies attending class before their vaccination course is complete are covered separately by the Puppy Class Early Attendance Policy.

Training methods

Positive Paws Dog Training uses positive, reward based methods. I do not allow dogs to be handled forcefully during training, and any owner using forceful or negative handling methods will be asked to leave immediately and will not be offered a refund.

All dogs must have a flat collar or harness and a short lead. No extending leads
Slip leads, choke chains, check chains, prong collars or other similarly punishing equipment will not be accepted
All dogs must be kept on leads in and around the training venue unless I instruct otherwise
Any behavioural problems need to be raised before booking, so that we can consider the most appropriate form of training for your dog
No aggressive dogs are allowed at training classes, and any dog I deem to be aggressive will be asked to leave

Insurance and liability

Pet insurance is highly recommended. Owners are responsible for their dog's vet bills, unless the injury was caused by my negligence
I accept no responsibility for loss of, or injury to, your dog whilst training with me, unless it is caused by my negligence
All children under the age of 16 must be accompanied by an adult at all times
I accept no responsibility for any damage to, theft of, or theft from your vehicle. Please do not leave valuables in your car, and never leave dogs unattended in a vehicle

Nothing in these terms limits my liability for death or personal injury caused by my negligence, or any other liability that cannot be limited by law. Your statutory rights as a consumer are not affected.

Photography

During training I may take photographs or videos of dogs learning, and family members may be captured in these photos. These are used in both educational and promotional materials, including on social media and on this website. By agreeing to these terms you give consent for Positive Paws Dog Training to use them in that way.

If you would prefer me not to use photos or videos taken, please let me know. I will not use photos with children in unless agreed with their parents.

Confidentiality

All client details are kept in confidence and will not be passed on to a third party for promotional use. Email addresses are used to keep you informed about services and activities, as well as your current bookings and notes. If you would no longer like to receive emails from Positive Paws Dog Training, please let me know.

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